privacy

Last updated: January 2026 · GDPR & CCPA compliant.

1. Information We Collect

We collect information that you voluntarily provide when placing an order, contacting support, subscribing to our newsletter, or filling in the sourcing form. This may include:

• Name, email address, phone number, shipping & billing address.
• Order history, cart contents, and payment confirmation tokens (we do not store full card numbers).
• Communication content with our support team (email, WhatsApp).
• Anonymous analytics: pages visited, device type, language, referrer.

2. How We Use Your Data

• To process orders, ship products, issue invoices, and provide customer support.
• To send transactional emails (order confirmation, shipping updates).
• To send marketing emails — only if you have explicitly subscribed; you can unsubscribe at any time via the link in every email.
• To analyze and improve our site performance.

3. Data Sharing

We share data only with the third parties strictly necessary to fulfill your order:

• Payment processors (Stripe, PayPal) — for payment authorization.
• Shipping carriers (DHL, FedEx, UPS) — for delivery.
• Email infrastructure providers — for transactional and marketing emails.

We never sell or rent your personal data to advertisers or data brokers.

4. Cookies

We use a minimal set of essential cookies (login session, cart state) and optional analytics cookies. You can opt out of analytics cookies via the cookie banner on first visit, or in your browser settings at any time.

5. Your Rights (EU / UK / California)

Access & Portability

You can request a copy of all data we hold about you, in machine-readable format, free of charge.

Correction & Deletion

You can request correction or full deletion of your data. We will action verified requests within 30 days, unless we are required to retain certain data for legal reasons (e.g. tax records).

Objection & Restriction

You can object to processing for marketing purposes at any time, or restrict processing while a dispute is being resolved.

6. Data Retention

Order records are retained for 7 years to comply with international tax law. Marketing list data is retained until you unsubscribe. Sourcing form submissions are retained for 12 months and then deleted.

7. Contact

For privacy questions or to exercise your rights, email us at support@onetoonesuper.com with the subject line “Privacy Request”.