SHIPPING POLICY

All orders ship within 1–2 business days after payment confirmation.

Order Processing

All orders are personally QC inspected and shipped within 1-3 business days after payment confirmation.

You will receive an email with tracking information once your package is dispatched.

Shipping Rates

All shipments are sent via tracked airmail with signature confirmation available.

Free worldwide shipping on all orders over $150 — no exclusions.

Estimated Delivery Times

Estimates exclude customs clearance time, which varies by country.

Tracking Your Order

You will receive a tracking number via email when your order ships.

• Tracking updates may take 24-48 hours to appear after pickup
• Track your package anytime at 17track.net
• For real-time updates, contact us via WhatsApp

Customs and Import Duties

The recipient is responsible for any customs duties, import taxes, or VAT charged by the destination country.

These charges are determined by your local customs authority and are beyond our control. We recommend checking your country’s import regulations before placing an order.

cIf your tracking shows no movement for 21 consecutive days:

1. Contact us at support@onetoonesuper.com

2. We will open a formal investigation with the carrier

3. If the carrier confirms the package as lost, we will ship a replacement at our expense

If your package is marked “delivered” but you have not received it:

1. Check with neighbors, family members, or building management

2. Contact your local postal carrier

3. File a claim with the carrier within 7 days of the delivery date

4. We will assist with documentation but cannot refund packages marked as delivered

Restricted Destinations

We currently do not ship to:

• Russia and Belarus
• Iran, North Korea, Syria
• Any region under active international sanctions