PRIVACY POLICY

We respect your privacy. This policy explains what we collect, how we use it, and your rights.

What We Collect

When you place an order or use our site, we collect:

• Name, email, and phone number
• Shipping and billing address
• Order history and preferences
• IP address and browser data (for security and analytics)
• Cookies (for site functionality and improvements)

We do NOT store credit card numbers or banking passwords. All payments are processed by secure third-party providers.

How We Use Your Information

✓ Process and ship your orders

✓ Send order confirmations and tracking updates

✓ Provide customer support

✓ Prevent fraud and protect site security

✓ Improve our products and services

✓ Send marketing emails (only if you opt in — unsubscribe anytime)

How We Share Your Information

We do NOT sell or rent your data to anyone.

We only share data with service providers needed to fulfill your order:

• Payment processors (e.g., PayPal) — for processing payments
• Shipping carriers (DHL, FedEx, USPS, etc.) — for delivering orders
• Email services — for order notifications
• Analytics tools (Google Analytics) — for site usage data

We may also disclose data when required by law or to prevent fraud.

Cookies

We use cookies to make our site work properly and improve your experience.

• Essential cookies — required for login, cart, and checkout
• Analytics cookies — help us understand site usage
• Marketing cookies — used only with your consent

You can manage cookies in your browser settings or through our cookie consent banner.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data (“right to be forgotten”)
• Opt out of marketing emails
• Withdraw consent at any time

To exercise these rights:

Email us at support@onetoonesuper.com. We will respond within 30 days.

Some data must be retained for legal or tax obligations (e.g., order records kept for 7 years).

EU/UK Customers (GDPR)

If you are in the EU or UK, you have additional rights under GDPR:

• Right to data portability
• Right to lodge a complaint with your local data protection authority
• Legal basis: contract performance, legal obligation, legitimate interest, or consent

California Customers (CCPA)

California residents have the right to know, delete, and opt out of the sale of personal information. We do not sell your data.

Children’s Privacy

Our site is for users 18 years and older. We do not knowingly collect data from children. If you believe a child has given us information, please contact us..

Data Security

We use SSL encryption, secure servers, and limited access controls to protect your data. However, no online transmission is 100% secure.

Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

Contact Us

Email:  support@onetoonesuper.com

WhatsApp:  +86 186 2000 0441